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Female, 39 years, born on 4 December 1985
Luninets, I want to relocate (Moscow), prepared for business trips
Reservation Manager
Specializations:
- Interpreter
Employment: full time
Work schedule: full day
Work experience 15 years 7 months
January 2012 — currently
13 years 7 months
International Cruise Centre “Neptune”
Moscow, www.neptun.ru
Public Services... Show more
Reservation Manager
Job duties:
-Keep track of daily inventories of reservation requests
-Responsible for processing cruise reservation by fax, phone, e-mail and mail
-Use proper procedures to make, change or cancel reservations
-Cooperate with the group of sales managers and help in walk-in basis reservations
-Make special arrangements for clients with specific requests
-Assessing and managing problems encountered by clients before, during and after the cruise
- Processing and filling paperwork correctly
- Provide clear and detailed accounts of booked reservations
- Phone negotiations, participation in meetings, written correspondence with foreign partners-representatives of International Cruise Companies
Achievements:
-Maintained a strong knowledge cruise line politics and travel destinations in order to provide information confidently and knowledgably
-Efficiently resolve customer problems and complaints related to cruise accommodations, rates and other related issues
September 2008 — August 2010
2 years
Secondary school ( Belarus)
Slutsk, slutsk1116.narod.ru/gallery.html
Educational Institutions... Show more
Teacher of English language
Job duties:
-Supervisor and instructor for students
- Instructing students in basic verbal and written comprehension skills
- Building students' analytical and transdisciplinary skills
- Developing teaching skills to motivate young learners to discover a foreign language
- Covered topics in reading comprehension, literacy, writing, grammar, vocabulary, punctuation, sentence development, listening and visual literacy,
- Developing lesson plans, lectures, assigned work, evaluated progress
- Managing classroom
- Working with parents and school administration, dealing with student issues, offering extra assistance if required
Achievements:
- Adapted uncommon teaching aptitude in concern with students’ difficulties, both academic as well as personal.
About me
Core skills
• Possess excellent interpersonal, analytical and negotiation skills;
• Strong experience in reservation systems and “Master Tour” program with understanding of efficient workflow process
• Solid understanding of the sales process and reservations operations
• MS Office- Word and Excel;
• Superior written and verbal communication skills
• Languages: Russian (native), English (fluent), German (basic knowledge)
• Positive Attitude, Self- Motivated and a Team Worker
Higher education
2008
Gomel State University "Francisk Scarnia"
History. English
Languages
Citizenship, travel time to work
Citizenship: Belarus
Permission to work: Russia
Desired travel time to work: Doesn't matter